Return Policy
Welcome to the K & Co Family and thank you for your business!
Regular priced merchandise: Returns accepted within 15 days of purchase.
Sale merchandise: No returns, but exchanges are accepted within 30 days of purchase.
Custom Design merchandise and customized engagement rings: are ALL SALES FINAL.
Upgrades apply as described within detailed sales receipt. All merchandise subject to inspection and may be rejected if not returned in new unused condition. All items subject to a manufacturers warranty will be processed through each applicable manufacture.
HOW TO RETURN AN ORDER
1. Obtain the Return Shipping Authorization: Contact us to obtain a return shipping authorization and request your return shipping label. Write your return shipping authorization code on the outside of the package you are returning.
2. Packing your order: For all returns and exchanges, tags must be attached when applicable include and all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise). For resizings, do not include original certificates and accompanying materials. For security reasons, do not write jewelry, diamonds or other related words anywhere on the outside of the package.
3. Shipment and Insurance: In order for the insurance to be valid with the use of your prepaid label, you must "double box" your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewelry box inside a small box and seal it. Place the small box inside a medium box. Affix the label to the outside of the larger box and drop it off at your nearest shipping location. K & Co. Family Jewelers is not responsible for packages dropped off in FedEx/UPS Drop Boxes or Non-FedEx staffed locations. Obtain a receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.
4. If you decide to use a different shipping method: You can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached K & Co. Family Jewelers. K & Co. Family Jewelers is not responsible for items lost or damaged while shipping.
REFUND PROCESS
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately five business days to process upon receipt of the item. Refunds will be issued within 7 days of having processed the return, via the method of payment used in the original purchase, or by check if the original payment method was bank wire, cash or certain other payments requiring special processing. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.
Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at (208) 629-2246 to request another return shipping authorization. All requests for refunds must be in writing via email. Any returns showing signs of wear or those that have been engraved, personalized, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.
If you have questions , please don't hesitate to contact us at:
K & Co Family Jewelers
1060 S. Ancona Ave.
Suite 120
Eagle, ID 83616
(208) 629-2246
K & Co Family Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.